if someone is sad, do not try to cheer them up but try to acknowledge their pain. - Counter-inuitive, though.
https://www.facebook.com/buzzfeedfyi/videos/312037746243989/UzpfSTEwMDAwMjQwMTM3ODY3OToxOTI1NzcwNTEwODQ2MzA5/
https://www.facebook.com/buzzfeedfyi/videos/vb.597771523939856/312037746243989/?type=2&theater
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